Soft Paws Organic Sleepwear

Email: support@momang.us

Warehouse: 1316 John Reed Ct, City Of Industry, CA 91745, United States

We partner with USPS to handle your orders.

Total Delivery Time: 5–30 Business Days

Once your order is placed, processing begins immediately and typically takes 3-5 business days before shipping.

📌 Important Note During Sale Periods:
During major sales, holidays, or restocking periods, both processing and shipping times may take longer than usual due to high order volumes and carrier delays. We truly appreciate your patience and understanding during these times — our team always works hard to ensure every package is delivered as soon as possible.

When Will You Receive Tracking Information?

You’ll receive your tracking number as soon as your order is ready for shipment. It will be sent automatically to your email.

📦 Track your order here: https://momang.us/tools/trackorder

If your tracking status hasn’t been updated within 10 business days after processing, please contact our Momang Support Team at support@momang.us.

(We’ll respond within 24 hours.)

When Will You Receive Your Order?

Typically within 7–20 business days after receiving your tracking number.

Address Issues

We strive to ensure on-time delivery, but providing an accurate and complete address is essential to avoid delays caused by:

• Missing apartment, building, unit, or floor number

• Street name provided but missing house number

• Incorrect ZIP code or mismatched city

• Missed calls or messages from the carrier

What You Should Do:

1. Call your local post office for assistance (USPS Phone: 1-800-275-8777).

2. If you still haven’t received your package, contact our Momang Support Team: support@momang.us

Packages Returned Due to Incorrect Address

• Please double-check your order confirmation email for accuracy.

• We allow address changes within 24 hours of placing your order.

Lost Orders in Unexpected Situations

• If your package is lost, contact our customer service and your local post office.

• If the package was lost or stolen after delivery, we’ll reship it one time for free to the original address provided.

Packages Returned to Sender

If your package is returned to us by USPS, we’ll reship it once for free to the same address you originally provided.

Email: support@momang.us
Warehouse: 1316 John Reed Ct, City Of Industry, CA 91745, United States

How to Return

We offer a 30-day return policy for unused products, meaning you have 30 days from the date of delivery to request a return.

Return Eligibility

• A valid receipt or order number is required.
• Items purchased using a discount code are not eligible for return or exchange.

• Returns due to wrong size selection or personal preference (e.g. fabric feel, style) are not accepted.

How to Initiate a Return

• To start a return, please contact us at support@momang.us.
• We will provide instructions on how and where to send your return.
• Important: Items sent back without prior authorization will not be accepted.

Exceptions / Non-Returnable Items

• We do not accept returns on gift cards.
  

• Sale items are non-returnable and non-refundable.

Refund Process

• Once we receive and inspect your return, we will notify you if your refund has been approved.
• If approved, the refund will be processed back to your original payment method.
• Note: It may take some time for your bank or credit card provider to process and post the refund to your account.