Return Policy

How to Return

At Momang Studio, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.

1. 30-Day Return Window

You have 30 days from the date your package was delivered to request a return. After 30 days, we unfortunately cannot offer a return or exchange.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in the original packaging with all tags still attached.

  • A valid order number or proof of purchase is required.

3. How to Initiate a Return

Please do not send your purchase back to the manufacturer without first contacting us. Follow these steps:

  1. Contact Us: Email our support team at support@momang.us with your order number and the reason for the return.

  2. Approval: Once approved, we will provide you with a return authorization and a pre-paid shipping label (if applicable).

  3. Ship It: Pack the items securely and send them to our U.S. Return Center listed below.

4. Return Shipping Address

All authorized returns should be sent to our domestic logistics hub in the United States to ensure faster processing:

  • Momang Returns Department Address: 1316 John Reed Ct, Unit 1208, City of Industry, CA 91745, United States

5. Return Shipping Fees

  • Damaged or Incorrect Items: If we made a mistake (wrong size, defective product), we will cover.

  • Personal Preference: For returns due to change of mind or style preference, we still offer Free Returns to ensure you find the perfect fit. Please contact us for a return label.

6. Items Not Eligible for Return

Please note that the following items cannot be returned:

  • Free Promotional Gifts: Any items received as a free gift through a promotion.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Information

For any questions regarding your return, please reach out to us:

Momang Returns Center Address: 1316 John Reed Ct, Unit 1208, City of Industry, CA 91745, United States

Email: support@momang.us

Phone: +1 (252) 612-0911

Business Hours: Monday - Friday (9:00 AM - 6:00 PM GMT+7)

Headquarters & VN Warehouse:
Plot 4328, Map Sheet 7, Binh Thung St, Binh Thung 1 Quarter, Binh An Ward, Di An City, Binh Duong Province 75000, Vietnam.