Refund Policy
At Momang Homewear, we truly appreciate your trust and support, whether you’re a new or returning customer. Our goal is to provide you with the best shopping experience possible.
We sincerely apologize if you experience any delays or receive a defective or incorrect item. Rest assured, we’re here to make things right and improve our service based on your feedback.
Defective or Damaged Items
- We’re happy to offer a free replacement or a full refund, depending on your preference.
- Refunds will be issued to the original payment method used at checkout.
Important Notes:
- Please contact Customer Support within 7 days of delivery.
- Provide clear photos of the defective product, QR code, or shipping label on the package.
- Photos or short videos must be taken in good natural lighting (JPG or PDF format).
Lost, Missing, or Delayed Packages
🔹 Haven’t received your order?
If your order hasn't arrived within 15 days of purchase, please reach out to Customer Support at support@momang.us. We will issue a refund or send a replacement immediately.
🔹 Package returned to sender?
If your order is returned to us due to shipping issues, we will reship it for free to the address you provided.
🔹 Delayed or missing refunds?
If you haven't received your refund after we’ve confirmed it, please:
- Double-check your bank account.
- Contact us at support@momang.us, and we’ll assist you as soon as possible.
- If the refund is still missing, contact your bank. It may take 3-5 business days for the funds to be processed and reflected in your account.
We appreciate your understanding and are always here to help ensure a smooth and satisfying shopping experience.