Sweetheart Pop Socks

Momang Homewear works with fulfillment operations in both Vietnam and the United States. Orders are shipped based on product availability and order routing at the time of purchase. Final delivery is handled by USPS or other local delivery partners where applicable.

Delivery Time

Estimated Total Delivery Time: 10–15 Business Days

Once your order is placed, processing begins shortly after confirmation and typically takes 3–5 business days. After shipment, delivery usually takes an additional 7–10 business days, depending on the destination and carrier handling.

Important Note During Sale Periods

During major sales, holidays, or restocking periods, processing and delivery times may be longer than usual due to increased order volume and carrier delays. We appreciate your patience and understanding while our team works to send orders as quickly as possible.

Tracking Information

You will receive a tracking number by email once your order has been shipped.

Track your order here:
https://momang.us/tools/trackorder

If your tracking status has not updated within 10 business days after shipment, please contact our support team at support@momang.us.

We aim to respond within 24 hours.

When Will You Receive Your Order?

Most orders are delivered within 10–15 business days from the date the order is placed. Actual delivery times may vary depending on product availability, destination, and carrier operations.

Address Accuracy

To help avoid delays or failed delivery, please make sure your shipping address is complete and accurate. Delays may happen for reasons such as:

• Missing apartment, unit, building, or floor number

• Missing house number

• Incorrect ZIP/postal code

• Incorrect city or state information

• Missed communication from the carrier

What To Do If There Is a Delivery Issue

Please contact your local post office for assistance first.
For USPS support, call: 1-800-275-8777

If you still need help, contact Momang Support at support@momang.us.

Incorrect Address Provided

Please review your shipping details carefully before completing your order. We allow address changes within 24 hours of purchase. After that period, we cannot guarantee that changes can be made before shipment.

Lost Packages

If your package appears to be lost in transit, please contact both your local post office and our customer support team.

If a package is confirmed as lost before delivery, we will review the case and provide an appropriate resolution.

If a package is marked as delivered but is later reported lost or stolen, we may offer one replacement shipment to the original delivery address, depending on the case review.

Returned to Sender

If a package is returned to sender by the carrier, we may reship it one time to the original address provided after confirming the delivery details with you.

Email: support@momang.us

Phone: +1 (252) 612-0911

Headquarters & Vietnam Warehouse:
Thua dat so 4328, To ban do so 7, Duong Binh Thung, Khu pho Binh Thung 1, Phuong Binh An, Thanh pho Di An, Tinh Binh Duong 75000, Vietnam

U.S. Warehouse:
1316 John Reed Ct, City of Industry, CA 91745, United States

How to Return

We offer a 30-day return policy for eligible unused products. This means you have 30 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

• A valid receipt or order number is required.

• Items must be unused and in their original condition.

• Items purchased using a discount code are not eligible for return or exchange.

• Returns due to incorrect size selection or personal preference, including fabric feel or style, are not accepted.

How to Initiate a Return

To request a return, please contact us at support@momang.us.

If your return is approved, we will provide instructions on how and where to send your item.

Important: Items sent back without prior authorization will not be accepted.

Exceptions / Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards

• Sale items

• Items purchased with a discount code

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

Email: support@momang.us

Phone: +1 (252) 612-0911

Headquarters & Vietnam Warehouse:
Thua dat so 4328, To ban do so 7, Duong Binh Thung, Khu pho Binh Thung 1, Phuong Binh An, Thanh pho Di An, Tinh Binh Duong 75000, Vietnam

U.S. Warehouse:
1316 John Reed Ct, City of Industry, CA 91745, United States

At Momang Homewear, we truly appreciate your trust and support, whether you’re a new or returning customer. Our goal is to provide you with the best shopping experience possible.

We sincerely apologize if you experience any delays or receive a defective or incorrect item. Rest assured, we’re here to make things right and improve our service based on your feedback.

Defective or Damaged Items

• We’re happy to offer a free replacement or a full refund, depending on your preference.
• Refunds will be issued to the original payment method used at checkout.

Important Notes:

• Please contact Customer Support within 7 days of delivery.
• Provide clear photos of the defective product, QR code, or shipping label on the package.
• Photos or short videos must be taken in good natural lighting (JPG or PDF format).

Lost, Missing, or Delayed Packages

🔹 Haven’t received your order?
If your order hasn't arrived within 30 days of purchase, please reach out to Customer Support at support@momang.us. We will issue a refund or send a replacement immediately.

🔹 Package returned to sender?
If your order is returned to us due to shipping issues, we will reship it for free to the address you provided.

🔹 Delayed or missing refunds?
If you haven't received your refund after we’ve confirmed it, please:

1. Double-check your bank account.
2. Contact us at support@momang.us, and we’ll assist you as soon as possible.
3. If the refund is still missing, contact your bank. It may take 3-5 business days for the funds to be processed and reflected in your account.

🔹Important Return & Refund Conditions

• Items purchased using a discount code are not eligible for return or exchange, except in the specific cases outlined above (defective items, incorrect products, or lost orders).
• Returns due to personal preference (e.g., wrong size selection, buying the same product from multiple sources, change of mind, or fabric/style preference) are not accepted.
• A valid receipt or order number is required for all return/refund requests.

We appreciate your understanding and are always here to help ensure a smooth and satisfying shopping experience.