MoMang Pajama Premium CloudSoft Sleep Mask Premium Silk

At Momang Studio, we aim to provide a seamless shopping experience by optimizing our global logistics. To ensure product availability and efficient delivery, we utilize a dual-warehouse fulfillment model.

1. Shipping Origins

To offer a diverse catalog and maintain strict quality control, our operations are conducted from two primary locations:

• Main Operations (Vietnam): Most orders are fulfilled and dispatched from our headquarters and primary production warehouse in Binh Duong, Vietnam.

• U.S. Fulfillment Center (California): Select high-demand items and restocked products are dispatched directly from our facility in City of Industry, California, to expedite local delivery whenever possible.

Note: Orders are automatically routed to the most appropriate warehouse based on real-time stock availability and your shipping destination.

2. Delivery Timeline

We strive to deliver your order as quickly as possible. Please refer to the estimated timelines below:

• Order Processing: 3–5 business days (Includes order verification, quality check, and packaging).

• Shipping Time: 7–10 business days.

• Total Estimated Delivery: 10–15 business days.

During peak seasons, holidays, or major sales, processing and shipping times may be slightly extended due to high order volumes and carrier delays.

3. Tracking Your Order

Once your package is on its way, you will receive a confirmation email with a tracking number.

• Track your order here: https://momang.us/tools/trackorder

• If your tracking status has not updated for more than 10 business days after shipment, please contact us at support@momang.us.

4. Address Accuracy

To prevent delays or delivery failures, please ensure your shipping address is complete and accurate. We are not responsible for delivery issues caused by:

• Missing apartment, suite, building, or floor numbers.

• Incorrect ZIP codes or city/state information.

• Unsuccessful delivery attempts due to incorrect contact details.

Address Changes: We allow modifications within 24 hours of purchase. Beyond this window, we cannot guarantee changes as the order may already be in the fulfillment process.

5. Delivery Issues & Lost Packages

• Local Assistance: For immediate updates regarding delivery, we recommend contacting your local post office or USPS (1-800-275-8777) first.

• Lost in Transit: If a package is confirmed lost by the carrier before delivery, we will provide a full resolution (replacement or refund).

• Marked as Delivered: If tracking shows "Delivered" but you have not received the item, we will conduct a case review. Depending on the findings, a one-time replacement may be offered.

• Returned to Sender: If a package is returned due to carrier error or insufficient address, we can reship it once to the original address after verifying your details.

6. Contact Information

Our support team is ready to assist you with any questions:

• Email: support@momang.us

• Phone: +1 (252) 612-0911

• Business Hours: Monday - Friday (9:00 AM - 6:00 PM GMT+7)

Official Locations:

Headquarters & Vietnam Warehouse: Plot 4328, Map Sheet 7, Binh Thung St, Binh Thung 1 Quarter, Binh An Ward, Di An City, Binh Duong Province 75000, Vietnam.

U.S. Exchange & Return Address: 1316 John Reed Ct, Unit 1208, City of Industry, CA 91745, United States

How to Return

At Momang Studio, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.

1. 30-Day Return Window

You have 30 days from the date your package was delivered to request a return. After 30 days, we unfortunately cannot offer a return or exchange.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unwashed, and in the same condition that you received it.

• It must be in the original packaging with all tags still attached.

• A valid order number or proof of purchase is required.

3. How to Initiate a Return

Please do not send your purchase back to the manufacturer without first contacting us. Follow these steps:

1. Contact Us: Email our support team at support@momang.us with your order number and the reason for the return.

2. Approval: Once approved, we will provide you with a return authorization and a pre-paid shipping label (if applicable).

3. Ship It: Pack the items securely and send them to our U.S. Return Center listed below.

4. Return Shipping Address

All authorized returns should be sent to our domestic logistics hub in the United States to ensure faster processing:

• Momang Returns Department Address: 1316 John Reed Ct, Unit 1208, City of Industry, CA 91745, United States

5. Return Shipping Fees

• Damaged or Incorrect Items: If we made a mistake (wrong size, defective product), we will cover.

• Personal Preference: For returns due to change of mind or style preference, we still offer Free Returns to ensure you find the perfect fit. Please contact us for a return label.

6. Items Not Eligible for Return

Please note that the following items cannot be returned:

• Free Promotional Gifts: Any items received as a free gift through a promotion.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Information

For any questions regarding your return, please reach out to us:

Momang Returns Center Address: 1316 John Reed Ct, Unit 1208, City of Industry, CA 91745, United States

Email: support@momang.us

Phone: +1 (252) 612-0911

Business Hours: Monday - Friday (9:00 AM - 6:00 PM GMT+7)

Headquarters & VN Warehouse:
Plot 4328, Map Sheet 7, Binh Thung St, Binh Thung 1 Quarter, Binh An Ward, Di An City, Binh Duong Province 75000, Vietnam.

At Momang Studio, we want to ensure that our refund process is as transparent and straightforward as our sleepwear. This policy outlines when and how you will receive your money back.

1. Eligibility for a Refund

Refunds are issued under the following circumstances:

• Successful Returns: Once your returned item is received and inspected at our warehouse.

• Defective or Damaged Goods: If the item you received is faulty, damaged, or incorrect.

• Lost Packages: If your order is confirmed lost by the carrier and has not arrived within 30 days of purchase.

• Cancellations: If you request a cancellation within 24 hours of placing your order (before it enters the fulfillment process).

2. Refund Process & Timeline

Once a refund is approved, we process it immediately. However, the time it takes for the funds to reach you depends on your payment provider:

• Approval Notification: We will send you an email as soon as your refund is issued.

• Processing Time: It typically takes 3–5 business days for the funds to appear in your account.

• Payment Method: Refunds can only be credited back to the original payment method used at checkout. We cannot issue refunds to a different card or bank account for security reasons.

3. Late or Missing Refunds

If you haven’t received your refund after 5 business days, please follow these steps:

1. Check your bank account or credit card statement again.

2. Contact your bank or credit card company; it may take some time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at support@momang.us.

4. Non-Refundable Items & Costs

• Free Promotional Gifts: These hold no cash value and cannot be refunded.

• Gift Cards: Non-refundable and cannot be exchanged for cash.

• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (defective or incorrect item).

5. Return Address for Refund Processing

To ensure your refund is processed quickly, all returns must be sent to our authorized center:

Momang Returns Center Address: 1316 John Reed Ct, City of Industry, CA 91745, United States

Email: support@momang.us

Phone: +1 (252) 612-0911

Business Hours: Monday - Friday (9:00 AM - 6:00 PM GMT+7)

Headquarters & Vietnam Warehouse:
Plot 4328, Map Sheet 7, Binh Thung St, Binh Thung 1 Quarter, Binh An Ward, Di An City, Binh Duong Province 75000, Vietnam.

U.S. Exchange & Return Address:
1316 John Reed Ct, Unit 1208, City of Industry, CA 91745, United States